UC & Cloud Support Engineer
ref :583719 | 24 Mar 2025
apply before : 22 Jun 2025
- CityStars, Cairo, Égypte - Egypt
about the role
- Providing technical support to customers via various channels (e.g., email, chat, phone) and resolving their Incidents and needed Change Requests.
- Troubleshooting and resolving issues related to Cloud infrastructure, networking, security.
- Collaborating with cross-functional teams to escalate and resolve complex technical issues.
- Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
- Contributing to the development of knowledge base articles, documentation, and best practices.
- Assisting customers with onboarding, configuration, and migration.
- Conducting root cause analysis and providing recommendations to prevent recurring issues.
- Staying updated with the latest cloud technologies, trends, and best practices.
- Participating in on-call rotations to provide 24/7 support to customers.
- Maintaining a high level of customer satisfaction by delivering timely and effective solutions.
about you
- Very good interpersonal and communication skills.
- IT background (Engineering, Computer Science or Similar Education).
- Good knowledge of Cloud computing and Networks.
- Proficiency in troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment.
- Understanding of virtualization and direct routing.
- Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to work in
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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