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Project Manager - Senior

ref :584565 | 05 Jun 2025

apply before : 03 Sep 2025

More workplaces :
  • Swiss Complex, Race Course Rd, Madhava Nagar, Gandhi Nagar, Bengaluru, Karnataka 560001, India
  • India Gurgaon

about the role

The Senior Project Manager will play a mission-critical role in driving the successful execution of service model 2.0, a high-impact program aimed at transforming service delivery through automation, innovation and customer-centricity. This role goes beyond tranditional project management, requiring a strategic thinker, strong executor and change champion.

Key Responsibilities: 

  1. Program Leadership & Governance: 
    1. Provide end to end ownership of Service Model 2.0 program lifecycle - from planning and scoping to execution and closure.
    2. Establish clear governance structures, steering committees and escalation mechanisms 
    3. Ensure alignment with broader organizational goals and strategic priorities
  2. Strategic Planning & Road-mapping
    1. Collaborate with executive sponsors and cross-functional leaders to define the transformation roadmap
    2. Translate vision into actionable workstreams, milestones and KPIs
    3. Continuously adapt plans in response to internal feedback and market changes
  3. Stakeholder Engagement & communication
    1. Serve as the central point of contact across business units, technology teams, operations and external vendors
    2. Drive regular communication through dashboards, updates and executive reporting
    3. Manage expectations, resolve conflicts and foster transparency 
  4. Operational execution and delivery excellence
    1. Lead cross-functional teams to ensure timely, quality-driven, and cost-effective delivery of program components
    2. Drive process redesign and automation initiatives across legacy and modern systems
    3. Implement risk mitigation plans and monitor interdependencies 
  5. Customer impact & transformation enablement
    1. Ensure that solutions are aligned with the needs of both current and future customers
    2. Work closely with service, sales and delivery teams to embed new ways of working
    3. support adoption through training, change management and feedback loops
  6. Performance measurement and continuous improvement 
    1. Track performance against agreed KPIs and OKRs
    2. Analyze data to provide insights and make iterative improvements
    3. Promote a culture of learning and innovation within the project team
  7. Change Leadership
    1. Act as a transformation ambassador, helping teams embrace new processes and mindsets
    2. Guide change management efforts to ensure smooth transition and sustainability
    3. Reinforce program value and celebrate success milestones 

about you

Part of Digital Technology leading Service Model 2.0 program


additional information

  • Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
  • Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
  • Professional development: training programs and upskilling/re-skilling opportunities
  • Career growth: Internal growth and mobility opportunities within Orange 
  • Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
  • Reward programs: Employee Referral Program, Change Maker Awards


department

Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.

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