Senior AI and Digitalization Consultant

about the role

The Senior AI and digitalization Consultant has the responsibility of the architecture, technical strategy and design of next generation Customer and Employee Experience solutions. The consultant is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. The individual is supporting the delivery team during the solution build phase: the individual acts as the technical single point of contact for the solution delivered and leads technically the assigned Orange design and build resources to ensure seamless delivery and customer satisfaction.

The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. The Senior Consultant is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.

Responsibilities:

• Engage in the early stages of sales process with key stakeholders and identify how AI and digital channels can improve Customer and/or Employee eXperience.
• Monitor and manage technical client relationships and status of ongoing engagements.
• Become client trusted advisor and contribute to customer Digital Transformation.
• Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.
• Recognize and assess client key business drivers and challenges.
• Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain.
• Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
• Produce customized architecture standards.
• Produce complex design documents.
• Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling.
• Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.
• Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …).