CRM and Salesforce Consultant

about the role

The Senior Salesforce Consultant has the responsibility of the architecture, technical strategy and design of next Gen Salesforce solutions. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she is supporting the delivery team during the solution build phase: he/she is acting as the technical single point of contact for the solution delivered and drive technically the assigned Orange design and build resources to ensure successful delivery and customer satisfaction.

The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.

Responsibilities:

• Engage in the early stages of sales process with key stakeholders and identify how Salesforce can solve the customer business challenges.
• Monitor and manage technical client relationships and status of ongoing engagements.
• Become client trusted advisor and contribute to customer Digital Transformation.
• Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.
• Recognize and assess client key business drivers and challenges.
• Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain.
• Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
• Produce customized architecture standards.
• Produce complex design documents.
• Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling.
• Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.
• Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …).