Telco Sourcing - Process Owner
ref :584642 | 12 Jun 2025
apply before : 10 Sep 2025
- Infinity Tower, DLF Cyber City, Inde - India
about the role
The role of Process Owner for the Telecom Sourcing organization within Global Delivery Operations involves overseeing and managing various aspects of the team's processes, projects, and performance. Here are some key responsibilities:
Agile Process optimization and Improvement
• Identify opportunities for process optimization and efficiency within the Telecom Sourcing community.
• Develop and implement strategies to streamline workflows and enhance productivity.
• Collaborate with GPOs and stakeholders to identify process gaps and pain points, aiming to improve and simplify company delivery processes.
• Provide support in Service Improvement Programs (SIPs) to address performance issues and track actions to resolve recurring incidents or problems.
• Identify and implement process enhancements to increase efficiency and reduce costs in sourcing activities.
• Contribute to the development of NewCo and participate in specific Epics.
Digital Transformation & Tools
• Identify opportunities for digitalization and automation within the team, considering constraints and feedback from team members.
• Support the team to ensure accuracy and integrity of customer data in our systems.
• Ensure tools and processes align with operational teams' needs and effectively support their day-to-day activities.
Communication & Interlocks
• Develop a communication bridge between technical consultants and stakeholders.
• Regularly send newsletters highlighting practice improvements and new feature development in tools.
• Orchestrate telecom analyst, buyer and consultant to access necessary information, including up-to-date best practice documentation.
• Prioritize customer satisfaction and ensure consultants meet internal and external expectations.
• Provide clear and relevant reporting on targets.
• Monitor and benchmark KPIs to drive improvement.
Documentation and Reporting
• Maintain accurate documentation of Sourcing processes.
• Prepare and present reports on sourcing performance and project status to management and key stakeholders.
about you
• Over 10 years of industry and relevant experience.
• Project management and coordination skills to effectively oversee telecom sourcing initiatives.
• Strong understanding of telecom sourcing and procurement processes to ensure compliance and efficiency.
• Vendor management and negotiation skills to secure optimal agreements and relationships.
• Contract management expertise to handle agreements and legal considerations.
• Stakeholder communication and collaboration skills to align teams and manage expectations.
• Analytical and problem-solving abilities to address sourcing challenges and identify opportunities.
• Risk management skills to mitigate potential issues in sourcing activities.
• Knowledge of industry standards and compliance requirements relevant to telecom sourcing.
• Change management skills to support process improvements and organizational transitions.
• Leadership and team management capabilities to guide cross-functional teams and projects.
• Excellent verbal & written communication skills in English.
Qualification and Certification
- Bachelor's degree in Business, Telecommunications, or related field.
- Professional certifications such as PMP, ITIL, SAFe Agilist, DevOps will be preferred
- Continuous learning through industry workshops, seminars, or courses related to telecom sourcing and procurement.
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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