Customer Program Manager
ref :584806 | 01 Jul 2025
apply before : 29 Sep 2025
- Rahmannstr. 11, Eschborn, Allemagne - Germany
about the role
Role Purpose:
The Customer Program Manager oversees the end-to-end delivery of complex, customized solutions for assigned clients, ensuring contractual compliance, customer satisfaction, and profitability. They manage program execution throughout the contract lifecycle, including solution design, service creation, and organic growth, while continuously improving processes and client engagement.
Key Responsibilities:
- Manage contractual obligations, monitor performance, and mitigate risks.
- Lead Request to Cash activities, including solution design, service creation, and vendor management.
- Oversee program delivery for small to medium enterprise accounts, ensuring scope, schedule, quality, and financial targets are met.
- Build and maintain strong client relationships, acting as the primary point of contact.
- Lead cross-functional teams, coordinate project activities, and ensure high customer satisfaction.
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
- Manage P&L, identify upselling opportunities, and contribute to account strategy.
about you
Qualifications & Skills:
- Degree in Business, Science, or relevant field; ITIL v4 Foundation certification preferred.
- Minimum 5 years client-facing experience in telecom or IT industries.
- Strong leadership, communication, negotiation, and multicultural collaboration skills.
- Proficient in project and contract management, with financial acumen.
- Ability to operate in a matrix environment and manage geographically distributed teams.
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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