Customer Contract Associate
ref :585113 | 22 Jul 2025
apply before : 18 Jan 2026
- India Mumbai - India
about the role
Key Accountabilities
Customer engagement and support:
- Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities
- Engages with customer to support QTO process related requests
- Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer’s billing/invoice inquires
- Responsible for commercial inventory management
- Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage
- Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)
Bid support and non-organic growth activities:
- Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.
- Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops
Quote to Order:
- Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.
- Is responsible for maximising profitability of the organic growth.
- proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management
- Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence
- Proactive document and continuously develop customer specific processes, templates and requirements
Other
- Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.)
Knowledge And Abilities
- Team player that is communicative, organized, flexible and used to work in a stressful environment
- Sales driven, commercial behavior with respect for company compliancy rules
- Ability to identify problems and work to resolution as required
- Experienced working towards targets and deadlines
- Is able to build a network of people, getting things done
- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
- have a good understanding for what influence customer experience and company objectives
- Understand customer (internal and external) challenges and needs, listening skills
- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
about you
Education, Qualifications, And Certifications
- Academic business degree or equivalent
- Languages: English fluently – mandatory
- supported country language is welcomed
Experience
- 2 to 4 years’ experience as Sales or Account Associate, Sales operation or in Sales support
Job Skills And Certifications
- Clear & proactive internal and external customer communication
- Able to deal with dual reporting lines and virtual teams
- Fast learning and self-motivated
- Negotiations / Delegation skills
- Demonstrate responsibility/taking ownership
- Ability to manage many tasks at the same time
- Proactive behavior
additional information
Why become an Account Associate
Becoming Account Associate will provide the opportunity to gain front line experience in a number of different aspects of sales such as: account planning, strategy, forecasting, solution up selling, problem identification, root cause analysis, problem resolution and relationship building
Opportunities for an Account Associate
Job title can move into the jobs of Senior Account Associate, Customer Business Request manager, Customer Ordering Manager, (jr) Account Manager, Project Manager, Service Manager
department
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
Similar offers
Orange Business
Orange Group
of our employees are proud to work for Orange
recommend Orange as a good place to work
is the candidate experience in France, in the category of companies with over 1,000 employees
Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries