Technicien Service Client (TSC)
ref :584906 | 23 Jul 2025
apply before : 21 Oct 2025
- Madagascar Antananarivo - Madagascar
about the role
Technicien Service Client (TSC)
As a skillful network engineer, a TSC is responsible for setting up client networks, troubleshooting them, and offering technical support. The role can include preparing network equipment’s’ configurations, updating client requirement, managing the installation of new network, and upgrading existing systems as necessary.
Along with good technical skills, a TSC should have good communication skills as s/he will be liaising with clients and other entities. S/He should be fluent in English and French (both written and spoken) to provide an outstanding customer experience by providing timely response to customer requests and ensuring an excellent quality of service
Main Responsibilities:
¿ Work in collaboration with different entities to deliver service requested by the client.
¿ Prepare and validate data configurations of network equipment (routers, switches).
¿ Escalate to appropriate department if configuration is not correct.
¿ Ensure proper instructions are given to first level support and to provide solutions to problems encountered.
¿ Analyze and troubleshoot standard/complex incidents and changes raised by our customers.
¿ Restore service as quickly as possible following a service outage-type Incident.
¿ Participate actively in Continuous Service Improvement
¿ Ensure routine administration tasks such as user and service management, SLA analysis and other relevant activities are properly handled
¿ Troubleshoot and resolve incidents escalated from L1 team.
¿ Escalate to Soutien Metier and lead TSC teams on Incidents with the relevant investigation
¿ As appropriate, gather data and lay groundwork for Root Cause Analysis of failed productions.
about you
Requirements:
¿ Degree/Bac+2/+3 in Networking or Communication or Information Technology or any related Engineering field
¿ Proficient in Cisco or/and Juniper – CCNA/CCNP level would be an advantage
¿ 1 year working experience in IT or Telecom is desirable
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery and Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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