Business Architect Consultant - Customer Engagement

Permanent
FR or NL + EN

We are seeking a Business Architect Consultant with a background in customer experience (CX) and digital transformation to join our dynamic team of consultants working on digital transformation projects focused on Customer Engagement. This role bridges strategic business goals with CX technology solutions such as marketing automation, CRM, and customer data analytics and platforms. The ideal candidate will possess strong business acumen, data proficiency, and solution design skills to lead clients through meaningful CX transformations. Proficiency in data analytics, marketing automation, and CRM is essential.

The team, position & mission:

Play a

pivotal role in guiding organizations through their digital transformation

journey. Our focus is on transitioning businesses from product-centric to customer-centric

digital experiences, leveraging cutting-edge methodologies and technologies.

Working closely with our clients, you'll explore lead-nurtured customer cycles,

utilizing tools such as behavioral analytics, marketing automation, AI &

machine learning, and data-driven campaign targeting to optimize their digital

strategies.

As part of our team of 15

skilled and motivated consultants based in Brussels, you'll collaborate across

various sectors, drawing on the expertise of our technical Customer Engagement

team to create synergies and deliver comprehensive solutions. Through interactive

meet-ups and a culture of knowledge sharing, we foster a positive team spirit

and an environment conducive to individual growth. Our team comprises

professionals from diverse backgrounds in business management, marketing, and

digitalization, united by a shared passion for leveraging technology to enhance

customer experience.

Our core philosophy revolves

around staying closely aligned with our clients' business objectives,

prioritizing solution value and functionality to tailor our offerings to their

specific needs. With project roles ranging from Business Analysts to Digital

Marketing Strategists, we drive solution value and gather requirements,

emphasizing the importance of understanding the business context. As

consultants gain experience, they become adept at navigating diverse

implementations and running projects with a range of Customer Experience

solutions, making versatility a defining characteristic of our Customer

Engagement Consulting practice.

What you’ll do:
All the responsibilities we’ll trust you with

• Contribute to the design and architecture of customer experience solutions, focusing on digital marketing solutions, CRM, and customer data analytics.
• Collaborate with stakeholders to understand business goals and translate them into actionable CX strategies.
• Understanding business processes within CX, being able to define them and map them accordingly.
• Translate business and functional requirements into actionable solution frameworks.
• Collaborate with stakeholders to define and optimize omni-channel customer journeys.
• Define data modelling and transformation rules within CX platforms (e.g., CRMs, Marketing automation, CDPs).
• Develop and implement segmentation strategies that enhance customer interactions across touchpoints.
• Utilize analytical skills to leverage data insights for optimizing customer experience initiatives.
• Ensure compliance with privacy, governance, and data quality standards in all CX solutions.
• Engage in Agile methodologies to facilitate project collaboration and enhance team performance.

Who you are:
That matter most for this role

Your education & experience

• Master’s degree in Business, Marketing, Computer Science, or related field.
• Minimum 3 years of experience in digital transformation, CX consulting, or business architecture.

Your technical expertise

• Experience with customer engagement (CE) solutions ecosystem, at least in 1 solution, including data or digital applications, platforms, or models that influence end customer interactions, such as marketing automation, campaign analytics, marketing targeting, customer data platforms, and chatbots. (e.g. Adobe, Google, IBM, Marketo, Salesforce, SAS).
• Functional knowledge of tools like SQL, Python, Postman for data analysis and integration.
• Proven experience with data modelling, analytics and ETL pipeline design.
• Familiarity with Agile frameworks (Scrum, Kanban, SaFE) and project management methodologies.

Your business & consulting skills

• Fluency in one of the national languages (Dutch/French) and good understanding of the other.
• Full proficiency in English.
• Strong business acumen with the ability to align digital solutions to strategic goals.
• Excellent analytical, conceptual thinking, and problem-solving skills.
• Effective communication and presentation abilities to engage both technical and non-technical stakeholders.
• Experience in consulting and implementation projects, preferably in financial or retail sector.

Why you should join us:
Some of the rewards of working at Orange Business

• A community of experts - as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular “Guild” workshops and knowledge-sharing sessions through our Data Meetups.
• Career growth possibilities.
• We may work with tomorrow’s technology, but at our core we are a people-oriented organization and we are proud to have our Great Place to Work certification.
• An open and inclusive culture, that enables us to reach our full potential.
• Hybrid ways of working and modern & collaborative office in Brussels.
• Compelling advantages including a yearly bonus scheme, a flexible mobility with possibility for a housing budget, representation and expense allowances…
• Read more about the benefits we offer here.

Apply now

We can't wait to meet you!

More about Orange Business:

Check out our website for even more or connect with us on LinkedIn.