French Application Support and Cloud Ops Engineer

Twoja rola

Mission:

The Managed Application CoE (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business internal employees by providing end to end ownership of all requests received from service desk or the monitoring team.

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

• Ensure applications’ availability to meet the SLA target
• Handle, diagnose and route in real-time incoming trouble tickets
• Provide system administration for the applications implemented on Windows servers.
• Execute changes and task orders on windows server
• Responsible for 2nd level technical support and escalation
• Communicate planned/unplanned outages to end users
• Working in DevOps mode for all applications hosted in the cloud, this includes (but not limited to):
• Fully understanding the functionality of applications to help them define their QoS matrixes
• Providing L2 support for the cloud infrastructure
• Providing L2 application support to cloud-based applications

Functional responsibilities:

- Managing and handling known issues related to the application support or to the infrastructure support

- Collaborating within the team