Expert Service Delivery

Oczekiwania

Required Skills:

• Technical Expertise: Proficient in billing and collection systems, with strong troubleshooting abilities for complex cases.
• Analytical and Problem-Solving: Skilled in identifying recurring issues, analyzing data, and proposing effective solutions.
• Coaching and Mentoring: Experience in training team members and fostering a culture of continuous improvement.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills for effective collaboration and handling escalations.
• Project Management and Adaptability: Strong organizational skills to manage multiple priorities, with the ability to adapt to changing environments.

Preferred Skills:

• Experience with automation tools and software for process optimization. Familiarity with customer relationship management (CRM) systems and data analysis tools.
• Knowledge of industry best practices in billing and collection processes.

Education:

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
• Previous experience in billing and collections or related roles may be considered in lieu of formal education.

Experience:

• At least 3 years of experience in dealing with billing activities.
• Experience handling complex case resolutions and providing Level 2 support.

Certifications:

• Professional certifications in billing, collections, or financial management (e.g., Certified Revenue Cycle Specialist, Certified Billing and Coding Specialist) are a plus. These certifications add value by demonstrating expertise in financial processes and adherence to industry standards.