Sr DevOps Engineer-Integ Ops

Twoja rola

• Provide Level-3 (Expert) support of Systems, Backup and Storage products with excellent understanding of Network and Cloud Infrastructure
• Provide Level-3 (Expert) support of PAM Solutions
• Design, Implement and integrate Automation with hybrid cloud technologies
• Provide Knowledge Transfer to the Level-2 teams
• Provide On-Call support on request basis
• Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management)
• Validate the customer requirements & work on the customer design & Prepare the Low Level Design
• Provide support to the Pre-Sales teams for validating the build process
• Build & Integration support for TTM and complex customer projects
• Perform the initial Deployment and Validation of hardware
• Understanding of Problem Management Process & Procedures
• Follow the complete Life-Cycle of Problem Management
• Provide support on the Anomaly Requests raised by Solution Support teams(L2), CTS2 teams (L1) and IT- Customer Service Managers (IT-CSMs)
• Develop and implement automation and integration for the cloud and system infrastructure solutions of our customers
• Provide Root Cause Analysis (RCA) for all major problems
• Regular follow-up with the L2 teams, L1 teams and IT-CSMs on the improvement plans for the workaround / resolution provided
• Regular uploads of Problem Record details in the OCB Known Error Database (ASKIT)
• Maintain a high degree of technical knowledge of all Orange Business Services products, services, and solution sets.
• Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.