Manager - EX and CX Engineering

Twoja rola

Context

Within Orange Business Product & Marketing, the Communication Services Business Line is dedicated to developing and launching products for the enterprise market, focusing on connectivity, customer experience, voice, and collaboration solutions. The Collaboration & Customer experience product Development (CCD) department plays a crucial role in providing technical expertise and managing projects to create standard services and tailored offers for demanding customers

Mission

As the Team Manager, you will lead a team of engineering experts in the EX and CX domains.

Your responsibilities will include

• Leadership and Management: Oversee the team’s activities, ensuring alignment with company goals and fostering a collaborative environment.
• Strategic Planning: Develop and implement strategies for validation processes and testing plans that enhance service quality and performance.
• Technical Guidance: Provide technical expertise and support to team members, ensuring thorough validation processes within a diverse ecosystem.
• Collaboration: Work closely with project leads and cross-functional teams to align on validation strategies and best practices.
• Pre-sales Support: Assist in pre-sales activities by leveraging technical knowledge to engage with customers effectively.
• Process Optimization: Streamline validation processes to improve efficiency and effectiveness.
• Innovation: foster innovation in the team both for product development purposes and for innovating in the way of working (agility, AI etc)
• Local manager for other CCD team members  : establish a local animation within CCD and provide feedback, handle local processes, provide advice and support to their functional managers who are based outside of Egypt.