L3 Security Support Expert

Twoja rola

 L3 Security Engineering Support Role supporting one or multiple strategic customers

Technical Skills:
Security Technologies Expertise:

In-depth knowledge with 8+ years hands-on experience with the following security devices and solutions:
FortiGate Firewalls, FortiGate Manager, FortiGate Analyzer
Check Point Firewalls, Check Point SmartConsole
F5 LTM, Cisco ASA Firewalls
Palo Alto Prisma Access, Palo Alto Firewalls
AV and EDR solutions like MS Defender

Vulnerability Management:

Experience with Vulnerability Scanner for vulnerability scanning and remediation tracking.
Strong understanding of security vulnerability management, patching, and mitigation strategies

Troubleshooting and Diagnostics:

Advanced skills in troubleshooting complex security environments and resolving issues in a timely manner.
Expertise in analyzing logs, security data, and using diagnostic tools to identify root causes

On-Call Support:

Ability to handle on-call support duties, including incident management, troubleshooting, and coordination with stakeholders during critical incidents.

Change Management:

Provide an extended support for L2 DSOC teams in validating complex Security changes ,having the proper documentation in place like (Runbooks and Installation manual).
Leading projects related to on boarding new customers, new technologies ,new services or technologies migrations.

Compliance and optimization

Lead the SIP's regarding enhancing Security compliance and Security optimization of the configurations

Release Validation and Vendor Coordination:

Strong knowledge of release management processes, ensuring security updates and patches meet customer-specific requirements.
Ability to interact with vendors directly for escalations and issue resolution related to releases.

Knowledge Management:

Familiarity with the KCS framework for creating and managing knowledge articles, ensuring up-to-date information for both internal and customer use.

Automation and Scripting:

Experience with automation tools like Ansible or scripting languages such as Python to streamline processes and security management.

Writing Queries for log analytics.

Soft Skills:

Customer-Focused Support:

Strong commitment to customer satisfaction and understanding of customer-specific needs and processes.
Ability to build relationships with the customer’s teams, acting as a trusted technical advisor.

Communication Skills:

Clear, concise, and professional communication with the customer, vendors, and internal teams.
Ability to document and share technical issues, solutions, and updates in a structured manner.

Problem-Solving and Critical Thinking:

Strong analytical skills to troubleshoot complex issues and identify solutions efficiently.
Ability to manage multiple priorities and ensure quick resolution during high-pressure situations.

Collaboration and Teamwork:

Collaborative mindset to work across teams, especially with internal and external stakeholders focused on the customer.