UC L3 Tech Expert (Business Talk / Microsoft)
ref :584440 | 01 cze 2025
aplikuj przed : 31 sie 2025
- CityStars, Cairo, Égypte - Egipt
Twoja rola
Mission
The primary mission of the UC L3 Expert is to ensure optimal functionality and reliability of corporate UC communications infrastructure, aligning with organizational goals through efficient service delivery, exceptional client support, and continuous improvement initiatives.
Main activities & key responsibilities
- Handle advanced and critical incidents related to Microsoft Teams tenant, AudioCodes SBCs, and Business Talk voice services.
- Conduct thorough root cause analysis (RCA) for major incidents and recurring issues to drive long term permanent resolution.
- Execute and validate complex and non-standard change requests, platform upgrades, and migrations.
- Participate in release management and implementation of new features and services for Microsoft UC and Business Talk platforms.
- Review, validate, and accept new customers/services during hand over to operations stages.
- Wokr closely with Solution Architect / Consultant, Vendors and Service Providers to adequately review and test new customer solutions, design changes, identified vulnerabilities and bugs.
- Support technical design reviews and customer audits, ensuring compliance, documentation accuracy, and service alignment with best practices.
- Share expertise via training sessions and mentoring across support teams.
- Participate in weekly service reviews to monitor incident trends, aging tickets, and platform health for proactive improvements.
- To undertake any other reasonable task as assigned.
Oczekiwania
Job related Skills:
- Extensive experience with Microsoft UC: Teams, Phone System, Direct Routing.
- Expert in Teams Voice: policies, dial plans, voice routing, user provisioning.
- Hands-on with AudioCodes SBCs: setup, troubleshooting, firmware, Direct Routing.
- Strong knowledge of SIP, ISDN, PRI, BRI, and legacy PBX integration.
- Skilled in SIP signaling, media negotiation, and troubleshooting via SIP traces and Syslog.
- Experienced in hybrid voice setups and third-party PBX integration.
- Proficient in M365 admin center, PowerShell scripting, and service health monitoring.
- Familiar with Power Platform (Power Automate, Power BI) for automation/reporting.
- Strong BTG knowledge and services offered by BTG , BTD , Hookah ,Oracle SBCs.
- Good experience on Network “LAN/WAN” topologies and protocols.
- Skilled in root cause analysis (RCA) and clear technical documentation.
- Effective crisis-bridge orchestrator with strong customer communication skills.
- Knowledgeable in ITIL Incident, Problem, and Change Management frameworks.
Interpersonal Soft Skills:
- Effective Communication: Clearly and concisely convey information to technical and non-technical stakeholders, ensuring timely reporting and updates
- Collaboration & Teamwork: Work effectively with various teams and stakeholders to achieve common goals.
- Escalation Management: Skilled in managing crises and escalating issues effectively to ensure minimal impact.
- Leadership: Mentor junior engineers, lead transversal initiatives
- Resilience: Ability to adapt to changes and handle multiple tasks with resilience under pressure.
- Ownership: Take ownership of tasks and proactively drive initiatievs towards completion with minimal supervision.
Interpersonal Skills:
- Fluency in English (written and spoken) is essential for effective collaboration and customer engagement.
- Proficiency in French is considered a strong advantage.
Education: Bachelor’s degree in Telecommunications, Information Technology, or a related field.
Experience: A minimum of 3 years of hands-on experience in Microsoft Teams UC support and Business Talk voice services is required.
Certifications (Good to have) : MS-700, MS-102, PL-900, ACA, ACP, ITIL® 4 Foundation.
informacje dodatkowe
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
obszar firmy
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
kontrakt
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Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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