Junior Account Manager

Twoja rola

The Junior Account Manager role is the primary point of contact between Orange Business and its key client(s), managing the overall relationship with the client(s) from identifying their needs and goals to delivering solutions and value to secure the ultimate customer experience. Leads and steers a Customer Team with the overarching goal of fostering long-term relationships to drive mutual success, wherein the Customer is put at the Center.

Key purposes of the Junior Account Manager Role within the Customer Centric Model include:

Customer Leadership

Steering cross-functional team(s) to align and orchestrate the account’s objectives with the overall company vision, fostering strong customer relationships and key-stakeholder management. Ensuring solid topline growth and healthy financial performance, while delivering an unparalleled customer experience to the Client.
This role is a key contributor to the long-term vision and success of Orange Business through effective leadership, customer-centric business decision-making, and operational excellence.

Client Relationship Management

Building and maintaining strong relationships with key clients to understand their needs, address concerns, and ensure satisfaction with the company's products and services delivered. The aim is to become the trusted advisor for the customer. The Junior Account Manager is the guardian of the relationship, leading towards that milestone.

Client Retention

Ensuring an elevated level of client satisfaction and loyalty to minimize churn and retain valuable clients over the long term. Acting as a trusted advisor and strategic partner to OB key clients, driving mutual success through successful Customer Team Leadership and orchestrating collaboration, innovation, and exceptional service delivery.

Revenue & Margin Growth

Management of the overall Business Performance of the Customer(s). Identify opportunities to upsell/expand additional products or services, cross-sell complementary offerings, and drive revenue/margin growth or optimization from existing contracts and services in existing client(s).

Strategic Partnership

Collaborating closely with the client(s) to fully understand their business objectives, challenges, geo-political landscape, and aligning OB's offerings to provide tailored solutions that add value and drive mutual success supporting Customers' Business Outcomes.

Advocacy and Referrals

Cultivating advocates among existing clients who are willing to provide testimonials, referrals, and positive word-of-mouth recommendations, which can help attract new clients and drive overall business growth for OB.

Market Insights

Gathering and sharing insights from clients about market trends, competitor activity, and industry developments to inform strategic decision-making and product/service enhancements.