Customer Success Manager
ref :584571 | 05 cze 2025
aplikuj przed : 31 maj 2026
- Moka Road, Rose Hill, Mauritius - Mauritius
Twoja rola
Become the Trusted Advisor of customers, build customer loyalty after-sales and be the reference point of contact with the client for follow-up
Contribution to additional sales on the installed customer base via commercial proposals on the extension of licenses, support, maintenance, new modules, major evolution, cloud transition, contract renewal; all this in cooperation with the sales teams.
Plan and pilot customer workshop sessions, leveraging the usage analytics and sales / consulting knowledge to create value, loyalty, prepare renewal and upsell.
Work transversally with different team managers to better understand our internal ecosystem
Identify customer pains and issues regarding collaboration solution and work with internal stakeholders and partners towards improvement.
Promote value proposition to the global Orange Business sales teams to fuel the project pipeline: share success stories, support Marketing Sales specialists to identify customer opportunities…
With the help of a Customer Success Manager team, produce proactive and relevant analysis to accelerate the adoption of new solutions.
Be accountable to drive high active usage rates within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
On-going identification, creation and development of professional services opportunities within client projects
Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives
Ensuring the successful and optimum utilization of the Software solutions (e.g Webex Suite, Microsoft teams, etc..)
Support annuity revenues by working closely with the account managers during the renewal cycle
Effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement
Work in CRM environment/internal tools updating customer and account information
Ability to work on own initiative and support management by demonstrating a willingness to undertake additional projects and responsibilities from time to time.
Oczekiwania
Multi-lingual, fluent in English and French. Other language(s) (preferably either Spanish or German) would be an asset
Deep understanding of value drivers in SaaS UC business models
Good knowledge of ITSM concepts and solutions
Ability to manage multiple programs and coordinate both internal and external resources (including partners)
Strong empathy for customers AND passion for revenue and growth
Good organization skills: structured and goal-oriented
Good knowledge in collaboration tools (e.g Cisco Webex, Zoom and Microsoft Teams…), usage experience-oriented (from simple user as well as IT manager or buyer)
Ability to manage influence through persuasion, negotiation, and consensus-building
Background of post-sale and sales experience preferred
Strong analytical acumen including a process-oriented mindset
Consultative and problem-solving skills
Excellent communication and presentation skills is highly desirable
Your ability to grow and work autonomously are also required for this position.
Certification in ITIL or Project Management is highly desirable
Lead project in Agility mode and deal with various counterparts (technical, sales, process, customer, management, …)
informacje dodatkowe
If you feel like you have the skills and experience to be a Customer Success managers, do not hesitate to apply.
obszar firmy
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
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Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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