Sr Supervisor, Solutions Provisioning

1. Purpose of the job

Responsible for the overall technical part for Enterprise & SMEs projects during implementation phase in order to achieve team productivity targets.

Responsible to deliver multiple services (as: data, internet, link2work, IPCC, VOIP...) over different medias type (as: local loops, Fibers, 3G, Wi-Max, Microwave) by configuring both core side (as: ISAMs, Juniper series, Cisco series, core switches) & customer side (as: modems, Cisco/Juniper series, IP phone) to fulfill corporate customers needs and to meet the required service level.

2. Duties and Responsibility - Operational Tasks (for non-management positions):

• Act as an escalation point for Solution Provisioning Team Leaders during delivery cycle to provide a solution for complex technical problems
• Participate with Project Managers to overcome any technical obstacles for critical or strategic projects

• Escalate any critical problems during delivery cycle to the Enterprise Service Delivery Manager to recommend corrective actions

• Participate in launching new services/products for Enterprise or SMEs, till sign-off the business document

• Participate with Planning team to evaluate & accept any new HW or complex technical solutions

• Allocate the qualified engineers for each projects, to get optimal productivity level

• Monitoring & evaluate team performance and quality to ensure efficient end-to-end service delivery

• Audit & analysis monthly team performance to improve team skills & to be used in their KPIs

• Conduct periodic training and awareness sessions to share knowledge across the team

• Apply & maintain internal WFs & Quality Control system to ensure high accuracy level

• Handle other teams complaints in an efficient manner

3. Job Specifications

• Education (BSC in in communication engineering, computer engineering)

• Experience (6-7years of experience)

• Skills (Very Good written & spoken English, Good Communication, negotiation and problem solving and leadership skills, CCIP, CCNP OR JNCIS , JNCIP (CCSP , CCVP are Plus)