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Supervisor, Application Support Engineer

ref :L44Y555V | 17 oct. 2023

date limite de candidature : 08 avr. 2024

Smart Village Giza Egypt - Egypte

Purpose of the job

  • Development and implementation of strategies to prevent/minimize revenue leakages.
  • Minimizing fraud losses due to internal & external fraud by conducting risk analysis and developing controls over the revenue chain.
  • Delivering all project phases going through procurement, analysis, initiation, execution and deployment
  • Constantly implement and improve controls and checks in areas of RA&FM.
  • Continuously ensure that published tariffs are indeed implemented tariffs on the systems.
  • Perform regular reconciliation and (gap) analysis of revenue streams.
  • Propose/suggest solutions to avoid occurrence of issues.
  • Manage End to End TCG, Bypass and RA&FM system tools.
  • Design innovative processes, system and structural solutions to enhance department metrics.
  • Ensure Risk analysis of related new/changes in systems, policies, processes & products to recommend preventive & corrective measures.
  • Improving proactive and reactive measures to manage RA & Fraud risks at the acceptable level.
  • Analyze, develop, integrate, test, and research software solutions to create new business capabilities & enhance the effectiveness of the Technical Operations Information's accuracy, availability, & flow. Supervising the technical activities of the support team which uses different IT technologies and be accountable for the results of a medium-sized & moderately complex support or development operations.
  • Experience with Talent for Bigdata tool to integrate different sources and scheduling the jobs

Duties and responsibilities

  • Improving proactive and reactive measures to manage RA & Fraud risks at the acceptable level.
  • Provide project control and reporting activities in owned projects.
  • Recommend fraud prevention & Revenue Assurance processes, system enhancements and define rules/alarms based on trends, patterns and fraud practices
  • Responsible for doing internal development for quick-win business requests. Responsible of the design, architecture, implementation, and support of existing and next generation of fraud Types through Fraud Management & Revenue Assurance Systems RAID & FMS.
  • Supporting and expanding the existing fraud & RA operations and monitoring programs with a focus on effective working relationships with business users and technical peers regarding all aspects of fraud management & RA including people, processes, and technologies.
  • Coordinate closely with other business functions for correction of highlighted issues and for developing preventive controls to mitigate fraud risk & any Revenue leakage.
  • Works with the business users to understand problem, requirements, functionality and business processes.
  • Translate customer requirements/complaints into deliverable products and services or proposed designs to be assessed.
  • Conduct knowledge transfer sessions to end users for new/changed deployments & fixes.
  • Responsible for changes and deployment for all system/applications within his function and work on test scenarios and alignment between own team and the testing team

Job specification

Education

- Computer Science

- Computer Engineering

Experience

  • 2-3 years experience in Mobileum (EX. WEDO) Applications RAID UC, PI & FMS.
  • Languages: XML, Shell Scripting, Oracle DB, Unix ,Java & SQL

contrat

CDI

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