Sr. Supervisor, Charging

Purpose of the job

Designing and developing the new IN products and services & Assessing and applying the business needs

Duties and responsibilities

• Assessing technically the projects requested by different teams to make sure they meet the KPI and performance requirements.
• Contributing in setting the new solutions.
• Developing the new CRs on IN and supporting nodes
• Auditing the system logs and behavior to ensure of system performance
• Correlating and administrating the incidents solving actions.
• Validating the data charging testing scenarios and coordinate with revenue assurance.
• Delivering the Level 2 support for data stream platforms to apply the best solutions of the problem to avoid any impact on customers .
• Troubleshooting the problems and customer complaints by analyzing traces to minimize the time of problem solving .
• Automating a manual tasks to have an automation controlled work instructions.
• Performing the needed reporting & data extraction tasks.
• Preparing know/how sessions for other teams for the technical knowledge transfer
• Analyzing the QOS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
• Revising the new project proposals and plans in term of performance , stability , operations standards , security , capacity capabilities and quality .
• Determining project quality & operations specifications by studying product design and performance standards.
• Confirming product performance by designing and conducting the tests.
• Maintaining new project schedule according to the priorities.
• Coordinating with the revenue assurance & the billing team during the project implementation & deployment phases & deliver the needed controlled scenarios tests.
• Performing all the administrative tasks to control system performance and maintain system capabilities.
• Analyzing and providing the necessary information for the service improvements plans (Service Level Agreement, services Quality of Service, supervision),
• Developing solutions instead of supplier for cost saving approach & to accelerate the new projects delivery .
• Developing a statistic reports that are helping the commercial in strategic decision toward offers & promotions.

Job specification

Education

• Bachelor's degree In telecommunication / electronics or Computer engineering / Computer Science.

Experience

• Minimum 4 years of experience, 2 of which in The Same Field.
• Experience on IN Product and Services systems.

Skills and abilities

• Skills on UNIX scripting, Oracle and programing skills

• Very good English both written & spoken.
• Very good computer skills.
• Good communication skills.
• High business sense.
• Very good in communication skills and able to solve dispute issues with win-win solution.
• Knowledge about GSM system hierarchy
• Ability to perform under stress
• Ability to express complex technical concepts effectively , both verbally and in writing
• Ability to work well with people from many different disciplines with varying degrees of technical experience.
• Be of high aptitude and keen on detail.
• SS7 signaling knowledge