Security Analyst & Auditor
ref :582584 | 20 déc. 2024
date limite de candidature : 20 mars 2025
- Moka Road, Rose Hill, Mauritius - Ile Maurice
votre rôle
Overall description :
To act as an operational point of contact on support service for customer/global business owner contacts
To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
To ensure excellent quality of service as per SLAs for customer and KPIs for LoB
To ensure expert level intervention and case management for incidents/change requests/planned interventions
To work with Team Coach/Team Leader/Manager LoB for coaching/training needs of team members for the development of further skills and competencies on existing and new technologies as per existing/new activities
To work with Team Coach/Team Leader/Manager LoB to provide support and assistance to team members in their daily work.
To work with Team Coach/Team Leader/Manager LoB on existing/new training/ process documents in order to facilitate diffusion to staff
To ensure that each technician’s productivity is on or above target objectives on a particular line of business
To organize a number of workshops or training sessions for technicians either as new technical instructions or refreshers of existing technical instructions
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votre profil
Knowledge and Abilities
Bilingual – English & French written and spoken
IT Proficient: MS Office Software Suite: Word, Excel, Outlook
Good experience on Security, Firewall, Hosting and/or network environment
Excellent Knowledge on Unix/Linux OS and windows
Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
Good knowledge on Network system.
Good Working experience in Operating Systems – Windows/Linux/Redhat
Good knowledge on Oracle, Symantec Cluster, Infrastructure (Cisco, FW, Routing, VLAN)
Good knowledge of TCP/IP (networking, protocols), Application Servers (Apache and n-tier architecture)
Knowledge of relational databases (Oracle), monitoring tools and backup solutions
Knowledge:
Information Technology
Knowledge Management Systems
Process and Standards
Support/service Organization
Customer Relationship Management
Abitilities:
Good communication skills
Excellent customer facing skills are required
Excellent troubleshooting and analytical skills
Good time management, and organizational skills
Team work, uses a team approach to solve problem when appropriate.
A determination to process tasks according to pre-defined processes is essential.
Ability to build relationships with peers and management levels and customers.
Proactive, self-motivated and determined attitude.
Tenacity.
Flexibility in terms of working hours.
Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate
Results driven/orientated, and problem solving skills.
Need a willingness to learn and expand knowledge
Expert troubleshooting and incident resolution
Good Coaching and Training Skills
le plus de l'offre
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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