CONFIGURATION ASSET DELIVERY MANAGER/Service Desk Engineer

votre rôle

Key Responsibilities

1. Configuration Management
   • Develop and maintain configuration management processes and policies.
   • Ensure that all configuration items (CIs) are identified, tracked, and reported.
   • Maintain and update the Configuration Management Database (CMDB).
   • Coordinate with various teams to manage changes and updates to CIs.
   • Conduct regular audits and reviews of configurations to ensure accuracy and compliance.

2. Asset Management
   • Oversee the acquisition, deployment, tracking, and disposal of IT assets.
   • Maintain an accurate and up-to-date asset inventory.
   • Develop and implement asset management policies and procedures.
   • Ensure assets are utilized efficiently and effectively to meet customer needs.
   • Manage vendor relationships and contracts related to IT assets.

3. Documentation and Reporting
   • Generate reports on configuration and asset status, trends, and issues.
   • Document configuration management processes, procedures, and changes.
   • Maintain records of asset lifecycle events (e.g., procurement, deployment, maintenance, and disposal).

4. Compliance and Governance
   • Ensure compliance with relevant standards, regulations, and policies.
   • Implement best practices for configuration and asset management.
   • Conduct training and awareness sessions for staff on configuration and asset management policies and procedures.

5. Coordination and Collaboration
   • Facilitate communication and collaboration between teams to resolve issues and implement changes.
   • Lead CAB meetings

6. Problem Solving and Continuous Improvement
   • Identify and resolve configuration and asset management issues.
   • Continuously improve configuration and asset management processes to enhance efficiency and effectiveness.

7. Change Management Planning

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Define success metrics and regularly monitor change progress.

8. Stakeholder Engagement

• Engage and manage stakeholder relationships to ensure support and buy-in for change initiatives.
• Act as a liaison between project teams and stakeholders to facilitate smooth change processes.
• Address and resolve resistance and issues related to change initiatives.

9. Implementation and Monitoring

• Oversee the implementation of change initiatives, ensuring they are executed according to plan.
• Monitor and evaluate the effectiveness of change initiatives and make necessary adjustments.
• Provide ongoing support and guidance to employees during the transition period.

10. Communication and Training

• Create and deliver change management communications to various stakeholders.
• Develop training programs and materials to ensure employees are adequately prepared for changes.
• Organize and conduct training sessions, workshops, and seminars.