Technical Operations Adviser
ref :581857 | 25 Feb 2025
apply before : 26 May 2025
- Madagascar Antananarivo - Madagascar
about the role
Mobililty Service Desk Expert ensures good customer service relationship for the client products within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction. It also ensures timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents. A special focus on continuous improvement on quality of service provided.
about you
Good understanding of mobile environment, Internet of Things and Mobile Device Management technologies
- Good understanding of the commercial and multinational business environment
- Good organizational and planning skills
-Good communication and decision making skills
-Good time management skills
-Good Customer-oriented attitude
-Good problem solving and analytical skills
-Process-oriented and attention to details
-Self-motivated and willing to learn
-Excellent initiative in owning problems and finding solutions
- Good presentation skills
-Team Spirit
-Flexible working hours (odd hours, night shift system for 24hrs/7days activity).
-Fluent in Englsh and French (spoken and written)
additional information
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
Similar offers
Orange Business
Orange Group
of our employees are proud to work for Orange
recommend Orange as a good place to work
is the candidate experience in France, in the category of companies with over 1,000 employees
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