Sr DevOps Engineer-Integ Ops
ref :583892 | 07 avr. 2025
date limite de candidature : 06 juil. 2025
- Infinity Tower, DLF Cyber City, Inde - Inde
votre rôle
- Provide Level-3 (Expert) support of Systems, Backup and Storage products with excellent understanding of Network and Cloud Infrastructure
- Provide Level-3 (Expert) support of PAM Solutions
- Design, Implement and integrate Automation with hybrid cloud technologies
- Provide Knowledge Transfer to the Level-2 teams
- Provide On-Call support on request basis
- Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management)
- Validate the customer requirements & work on the customer design & Prepare the Low Level Design
- Provide support to the Pre-Sales teams for validating the build process
- Build & Integration support for TTM and complex customer projects
- Perform the initial Deployment and Validation of hardware
- Understanding of Problem Management Process & Procedures
- Follow the complete Life-Cycle of Problem Management
- Provide support on the Anomaly Requests raised by Solution Support teams(L2), CTS2 teams (L1) and IT- Customer Service Managers (IT-CSMs)
- Develop and implement automation and integration for the cloud and system infrastructure solutions of our customers
- Provide Root Cause Analysis (RCA) for all major problems
- Regular follow-up with the L2 teams, L1 teams and IT-CSMs on the improvement plans for the workaround / resolution provided
- Regular uploads of Problem Record details in the OCB Known Error Database (ASKIT)
- Maintain a high degree of technical knowledge of all Orange Business Services products, services, and solution sets.
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
votre profil
- Effective customer satisfaction by delivery of Cloud projects with right quality and on time.
- Quality of support within the Time schedule
- Knowledge Transfer/Sharing, L2 Handover
- Effectiveness of Solutions/Support
- Validation of new Products and Major Releases related to Cloud Systems with subsequent documentations
- Contribution towards Problem Management Process
- Level 3 (L3) Support
- Root Cause Analysis Reports on Critical and Major incidents
- Communication with all the Stakeholders
- Knowledge Base and Known Error Database
- Ensure that the Level-2 system teams are adopting the new technologies that are added in the Product catalog
- Ensure the consistent Level-3 support to Level-2 systems teams and customers
- Ensure the development and maintenance of Service and Product catalog
- Ensure systems are available, reliable, and work at optimum performance
- Management of Mean Time To Restore Service targets
- Provision of technical consultancy to development plans and projects
- Ensure legal requirements are adhered to for the licensing
- Provision of effective and efficient running of the systems and ensure its optimum performance
le plus de l'offre
- Expert administration & troubleshooting skills on Systems, Backup and Storage products such as (VMware, Linux, Unix, Microsoft Windows 2K8/2K12/2K16, IIS, PowerShell, MSSql, Veeam, NetApp)
- Expert in PAM products such as CyberArk
- Expert in Cloud infrastructure
- Strong experience with Python language
- Strong knowledge with API development and ansible
- Knowledge in Powershell and shell language
- General knowledge of Infrastructure as Code
- Knowledge of Continuous Integration process
- Skill to Design & Implement complex configurations
- Strong communication skills
- Good interpersonal skills
- Should be a team player
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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