Supervisor (IoT)

votre rôle

Responsibilities

Contribute to operational planning and strategy of Operations by effective resource allocation, roster management, quality management, onboarding, training, coaching and upskilling of resources

Assist in managing, driving and improving the overall efficiency of the Helpdesk Team.

Support the Operations Manager to improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

Key SPOC for

• all operational requirements during his shift timings ,

• Satisfying customer queries and coordinate on escalated issues along with Incident Managers

• Day to day Operational Trend Analysis and driving the shift operations accordingly.

• Ensuring process adherence by the team and maintain team décor and discipline in operations.

• Drive/Support initiatives of the management team so as to contribute to long-term operational Documentation and Reporting

• Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.

• Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.

Be ready to handle major incident and crisis and be assigned role of secretary/reporter to ensure proper communication towards all stakeholders