Operational Manager BOA
ref :583373 | 06 mars 2025
date limite de candidature : 04 juin 2025
- Madagascar-Antananarivo - Madagascar
votre rôle
Managing a team of Network Engineers whose core duty is incident management – after sales service and Customer care service for the French B to B market for voice over IP services products & ADSL technology among others:
Responsible for the day to day running of the operation
Ensure KPI’s are met - Conduct proactive audit to meet customer satisfaction with improvement plan
Manage customer escalations
Review of tickets where SLA has been bridged and take remedial / corrective actions
Ensured delivery of outstanding customer satisfaction
Reporting and analysis of key performance indicators to ensure that SLA and customer expectations are met /Proactively identified and resolved problems that can potentially risk the quality of service
Interlocks with stakeholders within FBO & DEF
Identify training needs of new and existing staff based on gap identified
Process and resource optimization
Participate actively in new projects implementation and deployment
People Management
Performance Management
Increased autonomy of team members
votre profil
Degree in Computer Science, Applications or Electronics
Project Management principles / knowledge
Customer centric and orientation
Proven experience as Team Lead is an advantage
le plus de l'offre
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Seules vos compétences comptent
Quel que soit votre âge, genre, origine, religion, orientation sexuelle, neuroatypie, handicap ou apparence, nous encourageons la diversité au sein de nos équipes car c’est une force pour le collectif et un vecteur d’innovation
Orange est une entreprise handi-accueillante : n'hésitez pas à nous faire part de vos besoins spécifiques.
Offres similaires
Orange Business
Le Groupe Orange
de nos salariés sont fiers de travailler chez Orange
Index de l'égalité professionnelle
de nos stagiaires et apprentis recommandent Orange
(Happy Trainees)
Depuis 2011, Orange a obtenu le label GEEIS (Gender Equality European & International Standard) dans une vingtaine de pays