Application Support and Cloud Ops Engineer
ref :583349 | 19 févr. 2025
date limite de candidature : 16 nov. 2025
- CityStars, Cairo, Égypte - Egypte
votre rôle
Application Support and Cloud Operations Engineer
Mission:
The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.
Key tasks and responsibilities:
Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
Technical responsibilities:
- Ensure applications’ availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Provide system administration for the applications implemented on Windows servers.
- Execute changes and task orders on windows server
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Participate in the UAT testing for any bugs/new application features
- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
- Fully understanding the functionality of applications to help them define their QoS matrixes
- Providing L2 support for the cloud infrastructure
- Providing L2 application support to cloud-based applications
Functional responsibilities:
- Managing and handling known issues related to the application support or to the infrastructure support
- Collaborating within the team
votre profil
Functional Skills:
- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
Technical Skills:
Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, SQL Server, Postgres)
- Web Services (SOAP, REST)
- Big Data Knowledge
- API knowledge
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- CKA certification is a plus.
- Azure Fundamentals
Good experience in working in agile and devops is a plus
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)
Educational background:
- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 2 years of experience working within the IT field
le plus de l'offre
Mission:
The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality
entité
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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