Monitoring L3 Expert
ref :583042 | 24 mars 2025
date limite de candidature : 18 janv. 2026
- CityStars, Cairo, Égypte - Egypte
votre rôle
Provide Level-3 (Expert) support for products in scope
• Design, Implement and integrate new technologies
• Provide Knowledge Transfer to Level-2 teams
• Provide On-Call support to Level-2 on request basis
• Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management)
• Validate the customer requirements & work on the customer design & Prepare the Low Level Design
• Provide support to the Pre-Sales teams for validating the build process
• Build & Integration support for complex customer projects
• Perform the initial Deployment and Validation of software/hardware
• Provide Root Cause Analysis (RCA) for all major problems
• Regular uploads of Problem Record details in our entity Known Error Database
votre profil
- Strong familiarity with monitoring tools (Ex. Zabbix , Canopsis , MS SCOM & monitoring testing scenarios solutions (EKARA IP Label , ... ) . - Very good understanding for OS Administration (Linux RedHat), Ansible , Coding (PHP, Python, Java), Network Knowledge (CCNA preferred), DB Administration (PostgreSQL/MySQL), DevOps (GitLab), and Monitoring concepts.
- Good understanding of VMware Technologies and MS Windows server .
- Good Presentation skills.
- Good understanding of ITIL processes (ITIL Foundation).
- Very good communication skills.
le plus de l'offre
Educational background:
- Computer, Communications or Electronics B.Sc. or B.Eng. Degree.
- Soft Skill/Business Courses (Time management, facilitation skills, interpersonal skills, communication skills ...) is a plus.
Professional Experience:
- At least 3 years of IT professional experience.
Languages:
English, perfect Written and Spoken
French is a plus
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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