Digital Services integration manager

votre profil

Detailed job description & skills: 

Full control on integrated solutions powered by Orange Innovative Service solutions development and delivery, implementation and change requests to achieve quick ‘right first time’ go to market and implementations-Build and maintain relationship with consultants, account teams, product managers, Process, IT & other project stakeholders.

Functional – Design and Architecture:

• ensure solution execution:                                                                       
• Lead the completion of the solution service block after contract signature; plan for and work with diligence to ensure quick wins
• Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery - in coordination with the regional presales consultant if exists
• provide consulting services for the associated customization including High Level Design and coordination with the development team for Low Level Design
• ensure that service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Feasibility, Regulatory, etc.)
• provide design activity and technical details for software and data flows as required for the  customer services that are being ordered (in line with the high level customer requirements captured by Sales)
• Responsible for Digital solution UAT process owner for customer solutions and enhancement requests
• Share in the customer and service acceptance testing and communicate defects or changes to engineering

Functional – Project Management:

• Achieve customer & product deadlines.
• Ensure a project plan is prepared and maintained.
• Managing the requirements of all stakeholders and ensure appropriate communication with all these entities.
• Accountable for project performance and quality: Control performance to meet the deliverables according to the schedule.
• Ensure acceptance of project deliverables by stakeholder, customers & project sponsor.
• Build a lesson learned register for every project, and update the knowledge management database with it.
• Throughout the project, the project manager is accountable for providing project deliverables according to expected standards of service development methodology "Time To Market" (description and schedule of the construction process, identifying risks, regular reporting to the project manager, etc.)

Skills Profile:

• Experience in project management specific to IT solutions and offers.
• ITSM and process experience 
• ServiceNow experience. (is a plus)
• Monitoring and reporting experience.
• Knowledge of Service Management activities
• PMP or Synergy certifications. (preferred)
• Agile and Scrum knowledge
• ITIL (is a plus)
• French speaker is a plus