CRM Supervisor

Purpose of the job

Siebel senior administrator, with in depth knowledge and experience of Siebel architecture, installation methodology and administration of Siebel Enterprise, servers, Gateways, Database and Clients.

Duties and responsibilities

• Responsible for managing and optimizing our CRM infrastructure ensuring the high availability 24/7.
• Manage Vendor through appropriate tickets and the follow ups.
• Participate in a 24x7x365 On-Call rotation with other team members.
• Report any issues to the direct manager with frequent updates.
• Generate reports and dashboards support decision makers and management.
• Apply frequent system updates and patching.
• Provide technical support and assistance to end-users and other stakeholders as needed.

Job specification

Education

1. Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.

Experience

• From 2-5 years of experience, 2 of which are relevant to experience in SIEBEL support & administration experience with 17+ Siebel versions (preferred 23+ versions)

• Strong understanding of the Siebel architecture (Browser, Web Server, App Server, DB Server, etc?).

• SIEBEL Administration including SIEBEL Gateway and Application servers, Resonate, actuate Repoert Server, Siebel batch components and Siebel Web server. Monitor application performance, Troubleshoot application performance issues, address infrastructure or performance related trouble ticket.

• Thorough with Siebel Features, functionality, processes, and best practices across key modules.

• Responsible for managing and optimizing our CRM infrastructure.

• Siebel Tools Configuration: Business Objects, Business Component, Screens, Views, Applets.

• Ability to read and understand eScript, Siebel VB, Browser Script, etc..

• Solid technical Operating System experience with Linux and Unix.

• Experienced with Oracle SQL & PLSQL.

• Strong problem-solving skills and a proactive approach to challenges.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as in a team.
• Willingness to learn and take on new responsibilities.
• Technical troubleshooting and analytical skills.
• Time management and ability to multitask.
• Strong adaptability and ability to work in a fast-paced environment.