Senior Transition Manager

votre rôle

Digital – Senior Program Manager Transition 

Orange Business – Digital

Context and challenges 

In a world of business services that is constantly evolving with new advancements, Orange Business is fully committed to answer the needs of our customers with a combined and unique positioning on the market, providing IT services skills in conjunction with connectivity services

Faced with heightened competition from new entrants, Orange Business has launched its Lead the Future plan in 2023 to move towards enhanced flexibility and responsiveness, and respond effectively to shifts in the environment, whether technological, regulatory, geopolitical or competitive

To accelerate our growth and innovation, we have launched a series of transformation projects which require us to adapt our operating models

Job scope 

Within Orange Business, the mission of the Chief Technology and Information Office (CTIO) is to be a trusted technology business partner, delivering high-quality digital experiences to our customers, partners and employees. To do so we are in the process of reimagining our IT to better serve the Business. We need to leave behind our IT complexity by simplifying and modernizing our existing IT stack as well as delivering a brand-new IT platform so that we can launch our next generation of products. 

CTIO is an entity of around 1800 people mostly located in France, Morocco, Egypt and India. 

As the Senior Program Manager Transition , you will ensure a smooth transfer of IT scopes from incumbent system integrators to new ones as an outcome of the RFP (and others later on), minimizing disruption and maximizing the value delivered by these new SI. 

Key missions : transition planning, stakeholder engagement, risk management, knowledge transfer between SIs, transition KPIs monitoring, continuous improvement post transition. Stake is high from a business impact / QoS as well as team overload points of view.

Main responsibilities 

• Effective transitions among suppliers, across various suppliers and locationsMany to Many(Supplier, location) kind of contracts 
• Skills in Transition Management, sensitive to engagement and transition needs, diligent risk management and anticipate pitfalls and take corrective action
• Ability to lead and work in challenging situations, maintain professionalism and manage expectations on both sides
• Unbiased approach to problem solving and supplier management
• Transition Management Coordinates reversibility activities across teams and ensures alignment of domain-level transition plans with overall strategy § Monitors KPIs, validates key milestones, and resolves operational blockers. § Validates transition deliverables. Critical for coordinating across teams and resolving operational blockers.
• Work closely with Program Management lead, Vendors Supplier Leads across multiple suppliers, Contract Manager, Access Managers DA , Security and Sourcing Teams 
• Coordinate closely with the relevant domain transition Managers tasked with managing IT domains as they facilitate change within their respective areas and establish strong ties with our partner(s)
• Ensure smooth transition and governance kits , governance mechanisms, reporting on progress and risks , cost and budget controls as appropriate