L2 Senior Security Operations Engineer

votre rôle

Location: Cairo
Team setup: New dedicated team for large Customer

Customer Business: a global integrated energy company

((((Language requirements: Advanced level of both French and English are mandatory ))))

Team Mission:

The RUN team is responsible for maintaining the operational and security conditions (MCO/MCS) of cybersecurity solutions deployed across more than 220 industrial sites globally for our Customer . Our mission is to ensure continuous, reliable, and secure service delivery aligned with defined SLAs.

Interlock:

Daily collaboration with Level 3 engineers and the team manager.

Interface with L1 support, deployment teams, and cyber operations (France).

Coordination with the Customer incident and change management stakeholders.

Roles and Responsibilities:

Monitor IT and security systems to ensure optimal performance and uptime.

Analyze and resolve incidents escalated from Level 1 with moderate complexity.

Execute changes on managed technologies (as part of change management).

Update technical documentation and operational procedures.

Participate in preventive maintenance and system updates.

Collaborate with N3 Engineers on complex investigations and remediation actions.

Communicate effectively with internal and customer teams in both English and French (B2 level).

Coverage:

8am-7pm 5 days a week on French and Belgian working days
Standby arrangement for major events (GOLD level services only)