IT Business Analyst - Senior
ref :584489 | 30 mai 2025
date limite de candidature : 28 août 2025
- Egypt Cairo - Egypte
votre rôle
Job purpose
The CTIO department is in charge of decision-making information systems, serving Orange Business different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.
In this context, the Orange Reporting and Analytics (ORA) system is the new digital reporting solution for Orange Business Services customers. This application will be developed in Agile SCRUM mode brings advanced analytical features to go beyond the historical contractual reporting features which used to be provided by the customers’ service managers adding more value and meeting the customers’ expectations regarding what to be reported, the look & feel, accuracy of the report, report availability and reliability.
Key Tasks and Responsibilities
The business Analyst will be the interface between the business teams from one side and the ORA development team on the other side. He/She will be working closely with the Product owner and the product IT delivery manager.
In an Agile context, the business analyst is required to undertake the following responsibilities:
- Transforming business needs into functional / IT expressions.
- Understand data sources purposes and how to integrate them within the project.
- Studying the impact of any TTM projects, business projects or any IT transversal projects on ORA proposing solutions in-line with the project needs and objectives.
- Working with the marketing and business teams to define the following:
- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Interlocking with our business experts to coach the implementation and the deployment phases of the solution as well as planning the sprint meetings, demos and User acceptance testing.
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support t as well as supporting the ORA users during the early support life-cycle phase.
To achieve all of the above the business analyst will interlock and collectively work closely with the following stakeholders:
- Marketing and business teams
- TTM project managers
- Delivery teams
- Production teams
- Application managers
votre profil
- Degree in business , computer science ( or other relevant area) and/or equivalent relevant experience
- 6+ Years’ experience working in an multinational telecoms / IT environment
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
- Prioritization and time management
- Team work, simplicity, agility, flexibility, adaptability, result driven and autonomous
- Excellent written and verbal communication skills, fluent in English. French is a plus
le plus de l'offre
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
entité
Products and Marketing
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Seules vos compétences comptent
Quel que soit votre âge, genre, origine, religion, orientation sexuelle, neuroatypie, handicap ou apparence, nous encourageons la diversité au sein de nos équipes car c’est une force pour le collectif et un vecteur d’innovation
Orange est une entreprise handi-accueillante : n'hésitez pas à nous faire part de vos besoins spécifiques.
Offres similaires
Orange Business
Le Groupe Orange
de nos salariés sont fiers de travailler chez Orange
Index de l'égalité professionnelle
de nos stagiaires et apprentis recommandent Orange
(Happy Trainees)
Depuis 2011, Orange a obtenu le label GEEIS (Gender Equality European & International Standard) dans une vingtaine de pays