Service Desk Technician
ref :584616 | 19 juin 2025
date limite de candidature : 17 sept. 2025
- Madagascar-Antananarivo - Madagascar
votre rôle
- Give support to B2B in English & French to provide by aiming for customer excellence on international perimeter
- Give support in B2C for French customers via phone and mails
- Daily ticket follow ups, providing daily updates to customers
- Handling Planned intervention and Incident management including Major Incidents
- Handle Service Request
- Handle escalations
- Work in team and in 24/7
- Work with different internal stakeholders, including Customer Service Managers, Level 2, Level 3 and third parties
- Handling any other projects related to IOT
votre profil
Degree Holder in IT Degree in : IT Network , Telecommunication , Information System
experience in Helpdesk, orange solution
- Experience in Helpdesk, Orange solutions
- Time management, organizational and communication skills.
- Proactive, self-motivated and determined.
- Ability to build relationships with team located outside Mauritius
- Flexibility in work hours required
- Excellent communications skills. Fluent in French (verbal and written)
- Experience : 12-18 months experience in a technical support role or Helpdesk.
le plus de l'offre
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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