Senior IT Business Analyst

ref :584821 | 26 juin 2025

date limite de candidature : 24 sept. 2025

India Gurgaon - Inde

votre rôle

Experience: 3-5 years

Role Summary
Own end-to-end delivery of complex Pega initiatives in a telecom context. Drive requirement definition, solution design, policy implementation and liaise across business and IT to ensure on-time, high-impact results.

Key Responsibilities

Stakeholder Engagement: Lead workshops with GDO, to capture and refine business requirements

Solution Design: Analyze needs for Pega applications, draft functional specs, impact analyses, and executive briefings

Integration Oversight: Identify dependencies on external systems; coordinate REST/SOAP–based API delivery across IT teams

Lifecycle Deliverables: Produce solution proposals, UAT plans, backlog grooming artifacts and dependency matrices

Policy & Governance: Contribute to Pega governance policies and champion their implementation

Team Leadership: Mentor junior analysts/developers, guide technical design, and supervise small workstreams

Backlog & Prioritization: Own the product backlog, set priorities in line with business value, and maintain stakeholder satisfaction

Quality Assurance: Validate that delivered solutions meet requirements through rigorous testing and user-acceptance activities

Required Skills & Qualifications

3–5 years in Business Analysis or Pega consulting/development, including BSS domain exposure

Pega Business Architect (or System Architect) certification preferred

Proven track record across full project lifecycles (requirements, design, test, rollout)

Solid facilitation skills and experience with TMF-aligned processes and APIs

Hands-on knowledge of REST/SOAP, XML/XSD and SQL

Agile/Scrum practitioner; certifications in BA or Scrum are a plus

Excellent communication, leadership and stakeholder-management abilities

Bachelor’s degree in Computer Science, Engineering, Business or related field

votre profil

Be part of a global team building Orange Business’s next-generation Service Delivery Application on Pega, driving seamless customer experiences across globally. Work with cutting-edge Pega automation to streamline order management, fulfillment and support processes for our international telecom customers. Help shape a scalable, high-performance platform that meets dynamic market demands and evolves with emerging digital services.

le plus de l'offre

Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
Reward programs: Employee Referral Program, Change Maker Awards

entité

Digital Technology

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contrat

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