OTC Operations Analyst

votre rôle

The Order-to-Cash Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows.

 Key Result Areas:

• Produce on a monthly basis the invoices according to the Contract commercial offer, according to the contract network updates.

• Accountable for all aspects of the order-to-cash process of outsourcing program within the ABU.

• Monitor on a day to day basis the customer ordering follow up, billing and cash collection process and activities.

• Analyze customer legacy order to cash processes and tools in collaboration with the OTC directors.

• Support the customer all along the Transformation phase from legacy tool to e-procurement tool.

• Be the first level of support for any ordering / billing process issues.

• Meet high levels of customer satisfaction: Accurate invoicing (control draft invoices- issue adjustment tickets) / day to day orders follow up.

• Achieve targets for billing cost reports and customer bills issuance, for customer ordering follow up.

Role impact on:

•Autonomy and adaptability: candidate will be working in a fast-evolving environment for growing accounts, in the specific context of tools and process under migration/definition.
•Customer satisfaction: the Order to Cash Analyst is responsible for delivering on time accurate invoices. He/She is responsible for managing the customer orders follow up. He/She is pro-active by applying the Orange processes and deliverables, and either reactively by managing billing claims and ordering support.
•Team working: The Order to Cash Analyst is part of the world wide OTC team. Thus, he/she will need to interact with multiple actors within the program team like billing Production team, Web Source Implementation Team, OTC managers / directors.