Senior Technical Consultant

votre rôle

DC ACI / Nexus L2 Day2 Role & Responsibilities • The NCE delivers the technologies, solutions and services which customers need to expertly manage their networks. Hands on Experience with DNAC & ISE • In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. • You need to be an experienced and creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. • Connects directly with Cisco customers and builds effective working relationships while solving their issues. • Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco. Cisco Confidential • Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions. • Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter. • Shorten the ,me to resolution during complex situations by using knowledge of the customer network and their operations. • Leverage industry best practices and detailed understanding of the customer’s infrastructure. • Setting up weekly cadences to review technical issues. • Review historic customer data to identify trends and enable problem management • Handle multiple customers for aforementioned needs remotely or onsite. You will be part of Cisco's CX (Customer Experience) Organization. You will work very closely with our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement.